Ntrance Corp. (hereinafter referred to as the 'Company') actively protects the personal information of users and does its best to protect user rights and interests by complying with the guidelines established by the 'Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.', the 'Personal Information Protection Act', and related organizations.
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The company collects and processes personal information for the following purposes. The personal information consented to at the time of collection will be processed within the retention and use period, will not be used for purposes other than the intended purpose, and if the purpose of use is changed, necessary measures such as obtaining separate consent in accordance with Article 18 of the 「Personal Information Protection Act」 will be implemented.
| Service | Purpose of Collection | Collected Items | Retention and Use Period |
|---|---|---|---|
| Membership Registration | Game Service Provision | Google Account Identification Code (UID) | Upon membership withdrawal |
| Pre-registration | Provision of pre-registration reward items | Mobile phone number | |
| Information and News Provision | Provision of update and event news | Mobile phone number | |
| Event | Provision of event prizes | Name, Address, Mobile phone number, Email | 1 year after the end of the event |
| Customer Center | Customer Consultation | Email, Character Information, Store, Device Model Name, OS Version, Client Version | Until the period set by relevant laws |
| Service | Purpose of Collection | Collected Items | Retention and Use Period |
|---|---|---|---|
| Pre-registration | Pre-registration, additional news, event promotions, etc. | Pre-registration inflow path (PC/Mobile/UTM), IP, Application date | 1 year after the end of the event |
| Product Payment | Customer Consultation | Character info, Product name, Amount, Order number, Payment date/time, Store, Withdrawal status | Until the period set by relevant laws |
| Stored Information | Reason | Retention Period |
|---|---|---|
| When an investigation, inquiry, etc. for violation of related laws is in progress | Dispute Resolution | Until completion |
| Records on contracts or withdrawal of subscription, etc. | Act on the Consumer Protection in Electronic Commerce, etc. | 5 years |
| Records on payment and supply of goods, etc. | 5 years | |
| Records on consumer complaints or dispute resolution | 5 years | |
| Records on display/advertisement | 6 months | |
| Log-in records | Protection of Communications Secrets Act | 3 months |
In principle, the company does not provide personal information to external parties without the user's prior consent. However, personal information is provided only when the user directly consents to the provision of personal information to use an external service, or when the company has an obligation to submit personal information in accordance with related laws.
In principle, the company deletes the user's personal information without delay upon membership withdrawal.
However, if separate consent is obtained from the user regarding the personal information storage period, or if the law imposes an obligation to store information for a certain period, the personal information will be safely stored during that period.
1) The regulations for storing information for a certain period according to laws and regulations are as follows.
2) Personal information whose retention period consented to by the user has expired upon membership withdrawal, service termination, or expiration is destroyed in a way that makes it impossible to reproduce. Information for which the law imposes a preservation obligation is also destroyed without delay after the period elapses in a way that makes it impossible to reproduce.
In the case of electronic files, they are safely deleted using technical methods so that they cannot be restored or reproduced, and printed materials are destroyed by shredding or incineration.
Users can withdraw their consent to the collection and use of personal information at any time through membership withdrawal within the service. In the case of children under the age of 14, the legal representative has the right to view or modify the child's personal information and the right to withdraw consent to collection and use.
If a user requests a correction to errors in their personal information, the personal information will not be used or provided until the correction is completed.
The company is doing its best to safely manage the personal information of users. It safely manages personal information from internal and external security threats, maintains the minimum number of personal information handlers, and conducts regular training. In addition, to control access by unauthorized persons and secure documents, documents and storage media containing personal information are kept in a safe place with a lock.
The company designates a personal information protection officer and a responsible department to protect users' personal information and handle complaints related to personal information. Their details are as follows:
This Privacy Policy does not apply when personal information is collected on websites or applications of other companies linked to the company, after personal information is provided with the user's consent.
If there are any additions, deletions, or modifications to the contents of this Privacy Policy, prior notice will be given through the community or application notice operated by the company at least 7 days prior to the revision. However, when a significant change in user rights occurs, such as a change in the items of personal information collected or the purpose of use, notice will be given at least 30 days in advance, and if necessary, user consent
<Effective Date>
This Privacy Policy is effective from October 31, 2025.
Thank you.